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Support
To provide maximum customer support and ensure maximum profitability of the productive process, we offer technical support and after-sales customer care to ensure the success of our equipment.
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Customer satisfaction does not end with the purchase of the product
For us, customer satisfaction does not end with the purchase of the product, but extends over time with constant and reliable support. At Re, the most important goal is to offer the best possible service. That is why our team of experts is at your disposal to provide assistance at every stage, from a simple question to the most complex technical intervention. Through a personalized and proactive approach, we are committed to solving all your needs with the utmost timeliness and competence.
Our service network spans the globe, ensuring timely and immediate support wherever you are. We work with trusted, highly specialized and professional partners to offer you the best solution in every context.
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we can support you
Helpdesk
Our helpdesk service will always be available to assist you with any after-sales needs oN our products. Problems with our equipment can often be solved quickly over the phone to avoid long downtimes.
On-Site Assistance
If a problem cannot be resolved by telephone, our experienced technicians can offer on-site service.
Installation / Start-up
If required, we offer an installation and start-up service for our products. This service ensures the customer that our systems are set up correctly before operation.
Return for Repair
Often a non-functioning product can be repaired by our experienced technicians who will be able to quickly put a used component back into operation.
Contact our service department to evaluate a possible repair.
Open a repair return ticket by filling in the form with model, serial number and product description.
You will help us to understand and assess the problem promptly.
Spare Parts
Regular maintenance of our components is the first step towards maximum performance and avoiding unexpected downtime. Our original spare parts are always ready in stock to be supplied in a timely manner should the need arise. The use of original spare parts is synonymous with quality, safety and performance.
